Return & Refund Policy
Final Sale Notice
As part of our final inventory sell-through, all purchases made on this website are FINAL SALE.
No refunds, returns, or exchanges are accepted, except in the limited circumstances outlined below.
By completing a purchase, you acknowledge and agree to this policy.
Returns & Refunds
We do not accept returns or offer refunds for:
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Change of mind
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Incorrect sizing or fit
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Preference or expectation mismatch
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Delays related to stated shipping schedules
This applies to all products, including but not limited to tack, apparel, hoof boots, consumables, and accessories.
Damaged or Defective Items (Exception Only)
Refunds or replacements will be considered only if:
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The item arrives damaged, or
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The item is defective due to a manufacturer fault
To be eligible:
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You must contact us within 7 days of delivery
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You must provide clear photos of the item and packaging
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The issue must be verifiable and attributable to damage or defect
If approved, we may:
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Issue a replacement (subject to availability), or
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Issue a refund at our discretion
No other exceptions will be made.
Non-Returnable Items
The following items are strictly non-returnable and non-refundable:
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Hoof boots
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Consumable products (including food, treats, supplements)
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Health and personal care items
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Gift cards
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Downloadable or digital products
Shipping & Fulfillment
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Orders ship twice weekly during our final sell-through phase
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Shipping timelines may vary depending on order volume
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Shipping fees are non-refundable
We do not offer expedited shipping or special handling during this phase.
Contact
For issues related to damaged or defective items only, please contact:
Please note that response times may be delayed as we wind down operations.
Acknowledgement
By placing an order on this website, you confirm that you have read, understood, and agreed to this Final Sale & No Refund Policy.