Canada-wide flat shipping $9.99  |  Free shipping for orders over $100

FAQ & Contact Us

Where are you located?

We are located in Saint-Lazare, Quebec, Canada.

How much is shipping?

You can see our shipping rates here

When will my order be shipped?

We ship daily Monday to Saturday. We do our utmost to ship within a business day, because we know that waiting for packages is no fun.

Can I pick up my order from your warehouse?

This option is not available at the moment.

My order hasn’t arrived yet?

When an order is shipping, we email you a tracking number. Please check your emails and spam folder. If you have any concerns, please email us at [email protected]

Is everything you sell in stock?

Yes. Our website indicates the stock levels for all products. All out-of-stock products will be indicated and you will not be able to add them to the cart. You can, however, sign up to receive an email when products are back in stock.

I have read the FAQ and still have a question

You can contact me, Chloe at the Equestrian Next Door, using a few different methods:

  • Email at chloe at equestriannextdoor.com
  • Direct message through my Facebook page or the fancy bubble at the bottom right of this page
  • Contact form below